ALESUND VIGRA AIRPORT (AES) Car Hire

Pick-up outside normal opening hours is available for all vehicle groups. The location offers after-hours pick-up service through online reservation only and customers are required to provide a valid mobile number and email to provide further instructions. Please note that the station in unmanned during your pick-up time and its therefore vital that your rental agreement is signed, and all payment authorizations are completed prior to arrival. Therefore, please complete your check-in process via the link received in your pre-check in email 48 hours prior to pick up. All information is required including full name, home address, phone number, email address, driving license information and credit card details. Additional protections and products will be available during the pre-check in. An authorization will be made on your credit card consisting of 3000 NOK on the contract plus additional charges (if any). The rental agreement will be sent to your email for you to sign. Please review our rental agreement and Terms and Conditions before signing. Please note that your booking is not confirmed unless all the above requirements have been met and you have received the final signed rental agreement by email. You will receive a link from our vendor partner Sharebox where it will prompt for driver license information, including picture front and back of the driver license document. Once submitted, you will receive a location ID to retrieve your rental keys. Arrival: - After exiting the baggage claim, turn left and continue straight and our office will be in front of you. They key box is located on the wall, next to our service window. - Please follow the instructions emailed prior or stated on the key box to get your key. - WiFi/data is needed to access the rental key provided during After Hours reservation. If you cannot access WIFI/data, have any issues, or need assistance, please contact 24-hour helpline who will help you. - When you have collected your key, go back to your right down the corridor and the exit will be on your left. When outside, follow the road to the right, and at the end turn left. You will find the parking area straight ahead. Look for our flag at the center of the parking area, branded Enterprise/Alamo/National. - Your vehicle has been checked for damages and if any, they are marked on your rental agreement, received on email after signing the agreement. Please take time to walk-around your vehicle before leaving the parking garage, if you notice a new damage take a picture/video with time/date and contact our branch as soon as possible during working hours to inform us of the new damage. - The exit is located at the end, furthest away from the airport Return: - Follow the signs to ‘Rental Car’. Entering the parking area, look for our flag marked with Alamo/Enterprise/National. Park your vehicle on an available stall marked for Alamo/Enterprise/National. - Follow the road to the terminal and you will find the rental car area just inside the terminal. - To drop of your key, please use the drop box on the wall to the right of our service window. - Follow the instructions on the display and enter the plate number on the key tag (i.e. UF12345) and your phone number. A slot will open, place the key inside and close the slot firmly. If any issues or assistance needed, please contact 24-hour helpline who will guide you. - The final invoice will be sent to your email within 72 hours. Important information: To provide convenience to travelers we provide 24/7 returns. Please note, outside business hours, depositing the keys in the drop box does not constitute the end of the rental. You remain liable for any damages until an Alamo/National/Enterprise employee takes possession of the vehicle and keys when the rental branch opens the following working day.

Minimum age for renting from National Norway is 18. Customers are required to have at least 1 year of driving experience. All drivers between the ages of 18 - 24 will be charged an underage fee of 100.00 NOK including tax per day with a maximum fee of 1000.00 NOK per rental. All car groups are available for renters between the ages of 18 - 99.

Written permission is required for driving an National vehicle outside Norway. National Norway vehicles can be driven only to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, liechtenstein, Luxembourg, Netherland, Sweden, Portugal, San Marino, Spain, Switzerland and United Kingdom. Regarding one-way rentals, please check our one-way policy. National Norway kindly reminds that violation of above restrictions makes our insurance terms void/unvalid. In such cases the total responsibility of any damages caused to/by the rented vehicle, passes over to the renter. An additional fee in amount of NOK 250.00 (including tax) per day with a maximum of NOK 2500.00 per rental will apply. This fee does not apply on one-way rentals. Cross border fee does not apply for rentals to Denmark and Sweden. A penalty fee of NOK 10.000 will apply in case the car is driven abroad without prior permission from the rental office. It is permitted to take the vehicle on board ferries, provided that the above cross border policy complies.

Currently not offered in Norway.

A one way rental is a rental which starts at one location and terminates at another. A fee may apply for this service and will be advised at time of reservation. International one-way rentals are allowed only to Sweden And Denmark.

Fuel service option (FSO) is offered at time of check out and price is depending on the vehicles tank size. Ask the rental agent at the counter.

Basic package - The Basic Package is an optional service, that includes Road Assistance Protection or RAP, Tires and Windshield Protection or TWP and Personal Accident Insurance or PAI for a more advantageous price than if the products are purchased separately. CDWTP must be accepted to be able to purchase this additional insurance product or coverage.

Premium Package - The Premium Package is an optional service, that includes Road Assistance Protection or RAP, Tires and Windshield Protection or TWP, Personal Accident Insurance or PAI and Super Collision Damage Waiver Theft Protection or SCDWTP for a more advantageous price than if the products are purchased separately. CDWTP must be accepted to be able to purchase this additional insurance product or coverage.

„Застраховка за лична злополука“ покрива шофьора и пътниците и осигурява обезщетение за инвалидност, медицински разходи или смърт в случай на пътнотранспортно произшествие. Моля, използвайте връзката по-долу, за да прочетете по-подробно правилата и условията: https://paretoforsikringsmegling.no/insurance-norway-in-tryg-forsikring

All major credit cards are accepted when booking at online websites. Upon arrival, a deposit will be placed on your credit card. There must be sufficient credit on your card to cover all charges. Accepted credit cards are: American Express, Visa and Mastercard / Eurocard. Cash and debit cards (Visa Electron, Maestro) are not accepted neither as a form of payment nor as a deposit.

Нашата „Пътна помощ“ е незадължително допълнение, което ви осигурява денонощна помощ в цяла Европа. Ако нямате достатъчно късмет и спукате гума или ако автомобилът ви под наем бъде повреден, винаги има налична помощ с „Пътна помощ“. Това покритие не се прилага, ако е установено нарушение на правилата или ако в превозното средство е добавено грешно гориво. Моля, използвайте връзката по-долу, за да прочетете по-подробно правилата и условията: https://paretoforsikringsmegling.no/insurance-norway-in-tryg-forsikring

At the time of pickup customer must present a national driver's license valid in the country of pickup. All EU national driving licenses are valid in Norway. The driving license must have been issued by authorized authorities at least 12 months before the date of the commencement of the rental. Pre-EU licenses should be in Latin alphabet with international remark “Permis De Conduire”. For all non-European union renters an international driving permit (IDP) is required. IDP must be accompanied with the national driving license. IDP is not required if customer holds driver’s license of Australia, Canada, Iceland, Norway, New Zealand, Switzerland Or United States. Special requirements apply for driving licenses of the People's Republic Of China And Vietnam. Please turn to your embassies for further information. Passport information: renters from countries with Schengen agreement (including Iceland, Norway And Switzerland) will need to present a valid national identity card or passport at the rental counter as proof of identity. All other renters will need to present a valid international passport in roman alphabet at the rental counter as proof of identity. The above conditions is also applicable for all additional drivers, if any.

Follow the signs to car rental - Enterprise / Alamo / National.

Third Party Liability insurance is mandatory by law and included with all rental rates. There is no limit to the amount of Liability insurance coverage per accident for personal injury or death. Liability insurance covers per accident for property damage up to 10,000,000.00 NOK. Third Party insurance cover amounts are adjusted each year from the 1st of January. The liability insurance does not cover injury to the driver of the rental vehicle but third parties, passengers, are covered. It also does not cover the renter’s property or cover damages to a connected vehicle on the rental like a caravan or trailer.

„Застрахователна защита за гуми и предно стъкло“ е покритие по избор, което намалява финансовата отговорност на наемателите в случай на щети по гумите или предното стъкло на превозното средство, съгласно правилата и условията на договора ви за наем и приложимите закони. Предлага се срещу допълнителна такса и намалява излишъка за щети по шасито, гумите или предното стъкло на превозното средство от 10 000 норвежки крони до 0 норвежки крони. Моля, използвайте връзката по-долу, за да прочетете по-подробно правилата и условията: https://paretoforsikringsmegling.no/insurance-norway-in-tryg-forsikring