Duqm Airport (DQM) Car Hire

After Hours pickups- Rental location services after hours with 24 hours minimum advance notice. Customers can contact our rental agent at 968 90190977 or send an email to shijin at ouat.co.om. A premium fee of 5.00 OMR is applied for after hour service. After Hours returns- Customer needs to make a request to the Rental agent on the counter while picking up the car that he or she would like to return after hours and they must provide a scheduled time and preferred branch location for the return. Also the customer can call 968 90190977 or send an email to shijin at ouat.co.om 24 hours prior to return and request for an after hour return or drop to a desired branch location. Our rental agent will be waiting at the branch wearing a National uniform to meet and greet the customer and facilitate the rental check in accordingly. A premium fee of 5.00 OMR applies for after hour service.

The minimum age requirement to rent all vehicles is 30. The maximum age to rent is 70. Renters between the age of 23 and 29 may rent the categories Mini, Economy, Compact and Intermediate. No additional fees apply to young drivers.

Vehicles can be driven in U.A.E. Ferry crossings with the vehicle are not permitted. A cross-border fee of 45.00 OMR per rental applies. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Customers are required to inform the rental branch about any cross-border travel at least 48 hours in advance and provide a copy of their driving license and passport. The passports of non-GCC nationals must also have a valid and stamped visa. The border crossing permit will be provided at the rental counter upon pickup. Unauthorized cross-border travel will result in a breach of contract and incur a penalty charge of 100.00 OMR.

Нашето стандартно покритие за освобождаване от отговорност за щети осигурява допълнително покритие за щети по каросерията на наетото превозно средство и/или кражба. То не покрива повреди на гумите по време на наема. Ако не е включено в резервацията, за CDW се начислява дневна такса в зависимост от групата на наетия автомобил. Ако CDW е включено или закупено, наемателят носи отговорност за сумата на излишъка/франшизата в размер на 150,00 омански риала в случай на щети, причинени на наетото превозно средство. Полицейският доклад е задължителен при всички застрахователни искове. При липса на полицейски доклад наемателят е отговорен за всички разходи по отстраняване на щетите.

Damage Waiver does not cover damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Damage Waiver will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorized repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pace making, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the Sultanate of Oman without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances or use of vehicle in a reckless manner.

If the car is collected at one location and then dropped off at a different location a one-way fee to cover the cost of returning the car to the original location will apply. 72 hours prior notification is required for all one-way rentals. Should the rental vehicle be dropped off at a location other than the one originally agreed without notification; the customer will incur a penalty fee of 100.00 OMR.

When you pick your car up, the fuel tank will be full or partly full. The customer is expected to replace the fuel you’ve used or a refuelling service fee will be charged. The service fee is 2.00 OMR plus the cost of the missing fuel based on market rates, approximately 0.220 Baisa per liter, but please note that market rates can fluctuate.

Total rental cost for inclusive rate products will include CDW Collision Damage Waiver and TP Theft Protection. All vehicles will have limited mileage. This will vary depending on the car class selected and length of rental.

All major debit and credit cards, issued by either American Express, Mastercard and Visa are accepted. All cards presented must be in the renter's name. Digital cards (Apple Pay/Google Pay etc.), prepaid cards and cash are not accepted as methods of payment. Prepaid cards can be used to settle any outstanding balances at the end of the rental. A security deposit plus the estimated cost of the rental will be taken at the time of rental. The deposit is 150 OMR for all vehicle categories. If using a debit card for the security deposit or any of the above amounts, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred. If the Renter does not have any of the acceptable forms of payment listed above and chooses to use a debit card for the security deposit, the amount will be treated as a one-time, non-refundable charge. This condition will form an integral part of the rental agreement and shall be deemed accepted upon signing of the agreement.

Basic roadside assistance is provided by AAA free of charge. This service includes tow up to 100 kilometers to the nearest service facility. Battery charge, flat tire replacement, fuel delivery, door unlocking service and minor roadside repairs. Service is available 24 hours, 7 days a week and the AAA Emergency number is 968 93877124.

Renter Requirements- Drivers license must have been held for at least one year. Holders of an International Driving License are required to also show their Passport at the time of rental as an additional form of identification.

Upon entering the Arrivals Hall, walk to your left for approximately 15 metres. The Car Rental Desk area will be straight ahead. Our counter is located at the first desk.

Zero Excess (ZE) is an optional coverage available only if Damage Waiver (DW) is included in the rate or purchased. ZE reduces the applicable Damage Waiver excess amount. If Zero Excess is not included in the reservation, it is available for purchase. For all Cars and SUVs the excess can be reduced to 0 OMR. If ZE is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage, if they have one. ZE is not insurance. A police report is mandatory for all insurance claims. In the absence of a police report the renter is responsible for the entire damage repair.

Zero Excess does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Zero Excess will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorized repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pace making, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the Sultanate of Oman without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances or use of vehicle in a reckless manner.